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What our providers say

RSC East Midlands has been providing support to the post-16 education and training sector since 2000. Here is what our customers have to say on the services we provide.

Customer Satisfaction Survey 2011

JISC RSC East Midlands was highly praised for its "invaluable" service in a national customer satisfaction survey.

Learning providers from across the FE and skills sector in the region responded to the survey, with 90% expressing that they were 'very satisfied' or 'satisfied' with the services and support provided by RSC East Midlands.

Some of the feedback from our learning providers included;

• "We value JISC RSC highly as a service which understands our needs and is able to provide a really professional, always helpful response."
  (Management and Leadership, Sixth Form College)

 

• "The RSC Services are invaluable and having such knowledge at the end of the phone is an outstanding service to tap into"
  (Learning resources,  FE College)

 

• "Fantastic resource, really helpful and knowledgeable group of staff"
  (Teaching, Adult and Community Learning)

 

• "If it wasn't for the JISC RSC, I wouldn't have half the knowledge or the ability to support staff at the learning provider that I work for. The JISC RSC has been invaluable."
  (Staff development, Sixth College)

 

• "They add value to our projects by increasing engagement, helping disseminate information to others, signposting resources and offering additional e-learning support. When offering consultancy to other providers I always signpost them to the RSC as I believe they are so valuable."
  (Management and Leadership, Work-based Learning)

 

Annual Report 2010-11

Achieving solutions through technology (pdf), a report on the Academic year 2010-11, demonstrates the tangible benefits for the sector of having the RSCs. A provider explains:

“they act as our top level e-learning advisers and will have both saved us money and helped us earn money/access sources of funding.”

Impact Report

The 2010 report 'Regional Focus: UK Impact (pdf) marked the 10th anniversary of the RSCs by taking a brief look at our impact on the sector.

It showed how learning providers had made use of technology to enhance learning and improve business processes, based on support from the JISC Regional Support Centres (RSCs).

Provider feedback

Phillip Brown from New College Nottingham explains how he has worked with JISC RSC East Midlands to help bring innovation in learning to his learners. By using the expertise and resources from his RSC, Phil has been able to save time in his own research and also share good practice with colleagues around the region.

Colin Kistruk from Grantham College explains the benefits of working with his Regional Support Centre, in particular looking at how the Moodle Users Group facilitated by the RSC has encouraged networking and introduced new e-tools for use with his learners.

Both of these films took place at the RSC East Midlands 2011 e-fair: "Becoming an agile learning provider".