Find your region
Click appropriate area on the map above or view a list of links to Regional Support Centres (RSCs).
Network management
RSCs advise and support IT service managers in the development and maintenance of secure, fast and resilient networks to meet and anticipate the business and learning needs of managers, staff, learners and external stakeholders. They do not provide a hands-on technical service.
Areas covered are:
- Development of policy and protocols
- Technical conformance
- Customer-service orientation and standards
- Server-side operations
- Client-side operations
- Networks - wireless and hard-wired
- Management of applications
- Cloud solution alternatives
- Procurement and asset-maintenance
- Shared services approaches
- Return on investment
- Understanding of manager, staff and learner needs, and expectations and broader educational and training issues
