Welcome to Jisc RSC Northern

Jisc customer services division launches in 2015


As you may be aware, from 2 January 2015, Jisc is bringing its customer-facing teams, including Jisc Regional Support Centre Northern in house in order to provide you with a more joined-up, focussed service.  For the past 14 years Jisc have provided advice, guidance and expertise based within universities and colleges across the UK delivering digital solutions and services. Jisc is changing its approach but what isn’t changing is the commitment to ensuring you receive solutions and access to specialist knowledge on digital technologies to support your organisation, informed by and relevant to your local context.

A nominated account manager, backed by a team of subject experts will provide you with a fully-managed relationship, ensuring that you benefit from the full Jisc offer. The account manager team will operate locally to you, and will act as your route into the wealth or resource Jisc has available.

Jisc’s local teams will draw upon expertise from across the organisation and will have direct access to events, training, communications and marketing, sector intelligence and subject expertise to support you on:

  • accessibility and inclusion
  • teaching learning and assessment
  • technology and the law
  • online learning and the digital student experience
  • technology to support enterprise
  • research
  • research data management
  • scholarly communications
  • end user learning resources engagement with digital resources
  • strategy and business process in further education and skills
  • systems, tools and information management.

In addition, you will also have access to the collective expertise and efforts of UK education and research through Jisc’s innovation work. Jisc is very much owned by the community for the community, and solutions developed are co-designed with you to meet your needs. An example of this is the summer of student innovation, which saw learners creating their own solutions to enhance their learning experience.

Although the variety of individual services will disappear, Jisc’s focus on practical support will remain, and further details of how to access such support will be made available in the web pages linked to below, and through Jisc’s account manager team who will be in touch with you very early in the New Year.

Finally, may I take this opportunity of thanking you for the energy, commitment, and support you have shown to Jisc Regional Support Centre Northern over the years, and I wish you every future success in moving forwards within the context of the new Jisc model.

More information about the changes is available on the Jisc website.

Best wishes

Jisc RSC Northern Team

 

 

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